Jobid=A.0.056
Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Receptionist to strengthen our team. Are you guest orientated, with a passion for high end hospitality and possess the strong communication skills? Then this vacancy is for you!
What can you expect
The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service. The Front Office team is also responsible for guiding guests to their rooms and handling payments.
As a receptionist you will make guests feel welcome and satisfied with the hotel and their room. Your tasks consist of assisting and checking in and out guests. At Hotel Okura Amsterdam, the Okura standards are applied, being based on the standards of The Leading Hotels of the World. Your main tasks will be:
The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible;
The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of The Leading Hotels of the World;
The registration of guests according to hotel procedures;
Maintain contact with the guests and handle accordingly to complaints, request and inquiries to ensure that the high standards are being delivered;
Inform Housekeeping and Room service in regards to early check-ins, late check-outs and room changes;
Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam;
Answer internal and external phone calls in an efficient and courteous manner;
Report possible unusual occurrences and requests to the Front Office Supervisor or Front Office Manager;
Attend shift briefings and monthly departmental meetings.
Don’t worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day work week with times such as: 07:00 – 15:00, 11:00 – 19:00 and 15:00 – 23:00. You will work 5 days per week, 7.6 hours a day. You are available to work on holidays.
What do we offer?
Contract: 1 year with the possibility of extending. We want you to stay!
Salary: Group 5. Click for the salary scale
Bonus: 1 month salary if GOP results are met
Travel Costs: From 10 KM travelling distance
Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
CAO: The Uniform Conditions for the Hotel and Catering Industry
Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
Once per year 50% staff discounts in one of our restaurants (Lucky you!);
The whole year round 20% staff discounts in one of our restaurants;
Free meal in the canteen;
Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
Depending on your position, you will receive a uniform or dry cleaning reimbursement;
Parking facilities for management positions;
Vitality days and monthly health days;
€1000,- trainings budget per year
After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!
Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
Employee of the month: receive € 100, – net, a stay in the hotel with a dinner in Serre Restaurant;
Employee of the Year: Receive a complete trip to Japan!
What are we asking?
Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:
Is also available in the evening;
You possess a (Middelbare) Hotelschool diploma;
Experience (1-2 years) within a similar position within the Front Office;
Fluent in both Dutch and English (oral and written);
Knowledge of German, French and Spanish is an advantage;
Knowledge of the Opera system is an advantage;
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